FAQ
🗣️ Frequently Asked Questions 💡
💬 General
Q: How can I make a booking? A: You can book directly on our website or send a request through the “Request to Book” form.
Q: Which areas do you cover? A: We mainly serve central Tokyo and nearby areas, including Tokyo Disneyland and DisneySea. For other locations, please contact us in advance.
Q: What ages do you accept? A: We generally care for children from 6 months to 12 years old. Some of our sitters have experience with infants under 6 months—please inquire in advance.
Q: Do sitters cook? A: We are not house helpers, so we do not cook meals or clean rooms. We can feed your child meals you have prepared. If your child has allergies, please inform your assigned sitter with details.
Q: Are there activities during babysitting? A: Yes. We prepare simple, age-appropriate activities such as origami, paper balloons, coloring, and sticker time to make the experience fun and memorable.
Q: Can you guide us for sightseeing? A: Our sitters do not provide guided tours. Accompanying for outings (e.g., theme parks or events) is possible. If you need a licensed tour guide, we can refer you to a partner—please contact us at ✉️ hello.ninapoppins@gmail.com.
💰 Pricing & Payment
Q: How much does it cost? A: Opening Special: $25/hour (Standard $30/hour coming soon). For full details, please see our Pricing & Details page.
Q: Are there any additional fees? A: Yes—such as a $20/day travel fee, a $50 late-night taxi fee after 11:30 PM, and holiday surcharges. Please remember to add applicable additional fees to your cart and complete payment.
Q: How do I book if my sitting crosses from Day into Night? A: If your booking goes beyond 9:00 PM, please follow these steps:
Step 1. Select your desired hours and details under Day Sitting (8:00 AM – 9:00 PM) and add to cart.
Step 2. Add the required hours after 9:00 PM as a Night Sitting (Add-on).
Step 3. Don’t forget to also add the $20 Travel Fee, and if your booking goes past 11:30 PM, please add the $50 Late-Night Taxi Fee as well.
Step 4. Once all items are in your cart, complete checkout to confirm your booking.
Q: How do I pay? A: Secure online payment by credit card (Visa, MasterCard, Amex) is available on our website. If you book via request form, we will send a payment link after confirmation.
🔁 Changes & Cancellations
Q: Can I extend the sitting time on the same day? A: Yes, extensions are available in 30-minute increments. If you wish to extend on the day, please consult with your sitter to secure the extension. You can purchase extensions on our website for up to 3 hours and up to 3 children. If additional time beyond that occurs, we will send you a separate payment link—please complete payment before saying goodbye to the sitter.
Q: Can I change or cancel my reservation? A: Yes. Please contact us at least 7 days in advance. Cancellations within 2 days may incur fees. For details, please see our Refund Policy page.
🛡️ Safety & Trust
Q: Are your sitters trained? A: Yes. All sitters receive babysitter training, and many hold CPR & First Aid certifications.
Q: Are you insured? A: Yes. We carry both liability insurance and personal accident insurance so you can book with confidence.
Q: How do you ensure sitter quality? A: Every sitter goes through interviews, background checks, and ongoing training to maintain professional standards.